My Outlook subscription had to be renewed through my supervisors email and my email still shows that my subscription has been cancelled

If your Outlook subscription was renewed through your supervisor's email, but your work email still shows that the subscription has been canceled, it may be due to a few reasons:

1. Account Syncing: Sometimes, it takes a little time for the subscription status to sync across accounts. Check back after a short period to see if the status updates.
2. Admin Permissions: Ensure that you have the correct permissions to view the subscription status. If your supervisor renewed the subscription, they may need to confirm that your account is included in the renewed subscription.
3. Subscription Activation: If the subscription was renewed under a different account, you may need to be added to that subscription or have your account reactivated by an admin.
4. Contact Admin: If the issue persists, it would be best to contact your IT administrator or the person responsible for managing subscriptions in your organization. They can provide clarity on the status of your subscription and help resolve any issues.

Make sure to communicate with your supervisor about the renewal and check if there are any additional steps needed from your end.

References:

• What happens to my data and access when my Microsoft 365 for business subscription ends?
• Reactivate your subscription in the Microsoft 365 admin center

Hi @Ann Brennan,

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing your experience with us. 

I understand the importance of having uninterrupted access to your Outlook subscription. The issue could be due to the renewal process still being in progress or the account not being correctly signed in with the subscription credentials. 

To resolve the issue, please try the following steps: 

1. Wait for the subscription to apply to your account 

Subscriptions take a short period to fully apply to the account. 

2. Sign in with the correct account 

Ensure you are using the account associated with the subscription. 

3. Clear the Classic Outlook cache 

• Close the Outlook app. 
• Press the Windows + R keys simultaneously to open the Run dialog box. 
• Type the following path into the Run box and press Enter: %localappdata%\Microsoft\Outlook\RoamCache 

• This will open the RoamCache folder containing the cache files associated with your Outlook profile. Usually, it's located at: C:\Users{User name}\AppData\Local\Microsoft\Outlook\RoamCache 
• Click anywhere within the folder, press Ctrl + A to select all files, and then press the Delete key to remove them. Alternatively, you can right-click the selection and choose the Delete option from the context menu. 

• After clearing the cache, restart Outlook again. It will rebuild the necessary cache files from scratch. 

This way, you can delete the excessive cache that may be hindering Outlook's functionality and restore its syncing capabilities. 

If the issue persists after trying these steps, please share a screenshot of what you see so we can troubleshoot effectively. 

 Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to continuing the conversation. 

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