Hi Tatjana,
Thank you for posting, I am here to help. To assist you further we need to get more additional information form this issue.
May i know why did you send the money?.
When you send the money did you use a mobile application for iOS or Android or a Computer using Windows application or Web browser?
looking forward to helping you out. If you need more help please let me know. If the answer is helpful, please click "Accept Answer".
Best regards,
Jansher