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New azure account issues

Mike Brown 0 Reputation points
2025-12-05T17:40:13.91+00:00

I can not create a new default tenant. So my billing defaults to this person who invited me as a guest to their tenant, since when I created my account it defaults to the last visited tenant. Which make the free azure credits go to that billing account under that tenant.

I asked the owner of that tenant to kick me out, but I don't think he will respond. I don't know if there is anything that can be done on Microsoft's end.

I do not like the idea that my credit card is tied to two subscriptions one that is orphaned and 1 billing account assigned to my friends tenant.

So far I am questioning why I went the azure route and not the AWS route.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Bharath Y P 2,560 Reputation points Microsoft External Staff Moderator
    2025-12-05T17:52:41+00:00

    Hello Mike Brown, It sounds like you’re having a rough time with your Azure account and the billing situation connected to a previous tenant you were invited to. Here’s what you can do to resolve the issue of your Azure account being tied to the wrong tenant:

    1. Create a New Azure Account: If you’re unable to create a new default tenant in your current setup, consider starting with a fresh account. When registering, ensure to use your own credentials without any previous tenant associations.
    2. Contact Azure Support: Reach out to Azure support directly. Given your situation being tied to a guest account in someone else's tenant they may be able to remove or disconnect your personal account information from that tenant for you.
    3. Manage Payment Methods: If your credit card is linked to multiple subscriptions, you should be able to manage them through the Azure portal:
      • Go to Cost Management + Billing.
      • Select Payment methods to view and manage associated cards. If you decide to remove your credit card from the problematic account, make sure you understand that any resources linked to it may incur issues until resolved.
    4. Consider Cancelling the Subscription: If you find no feasible solution and the subscription isn’t beneficial, you might want to cancel it.
      • Navigate to Subscriptions in the portal, select the relevant subscription, and choose Cancel subscription.
    5. Re-evaluate Free Credits & Billing: Double-check how the free credits are being applied. If the credits apply to another tenant, they will not follow your new account.

    I totally understand your frustration it's a tricky scenario! If you are feeling overwhelmed with the steps or run into further issues, having detailed help from Azure support might expedite the process.

    Follow-Up Questions

    To provide even more tailored advice, it would be helpful to know:

    • Have you tried creating a new Azure account, and if so, what specific issues did you encounter?
    • Can you access both tenants from your Azure portal, or is there an error when trying to view your account settings?
    • Have you already contacted Azure support regarding this issue? If so, what response did you get?

    References

    Hopefully, this helps you navigate through the challenges you’re facing! Good luck, and feel free to ask if you have more questions.

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