I am using Google Workspace Sync for Microsoft Outlook. Email works fine, but my contacts do not show up

If your contacts are not showing up in Outlook while using Google Workspace Sync for Microsoft Outlook, it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

1. Check if Contacts are in the Correct Folder: Sometimes, contacts may be stored in a different folder. Ensure that you are looking in the correct Contacts folder in Outlook.
2. Verify Google Workspace Sync Settings: Make sure that Google Workspace Sync is properly configured to sync contacts. You may need to check the settings in the Google Workspace Sync application to ensure that contacts are included in the sync process.
3. Restart Outlook: Sometimes, simply restarting Outlook can resolve temporary glitches that might prevent contacts from displaying.
4. Update Google Workspace Sync: Ensure that you are using the latest version of Google Workspace Sync. An outdated version may cause issues with syncing contacts.
5. Create a New Outlook Profile: If the issue persists, consider creating a new Outlook profile and setting up your Google Workspace account again. This can help resolve any profile-related issues that might be affecting contact visibility.

If these steps do not resolve the issue, you may need to consult Google Workspace Support for further assistance.

References:

• The operation failed error when you send email messages in Outlook

Hi @Tom Ferrero,

Welcome to Microsoft Q&A forum.  

Thank you for reaching out. I understand how inconvenient it is to have your emails working but not your contacts showing in Outlook. Here are a few things you can check to troubleshoot:

1. Update GWSMO

• Make sure you have the latest version of Google Workspace Sync for Microsoft Outlook. Updates often resolve sync issues, including problems with contacts.
• You can download the latest version from Google Workspace Sync download page.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

2. Verify sync settings

• Click the GWSMO icon in your system tray.
• Select Preferences.
• Under the Contacts tab, confirm that contact syncing is enabled. If it’s unchecked, contacts won’t sync.

3. Check Outlook profile settings

• In Outlook, go to File > Account Settings > Account Settings. Make sure your Google Workspace account is listed under your active profiles. If it's not, try to re-add your Google Workspace account.
• If your Google Workspace account isn't set up correctly or is missing, contacts might not sync.

4. Confirm Contacts in Google Account

• Log into your Google account via a browser and check Google Contacts. Make sure your contacts exist and are in the correct account.
• If your contacts are in a different Google account or haven't been synced in the first place, they won't appear in Outlook.

5. Force a manual sync

• Right-click the GWSMO icon.
• Choose Sync to manually trigger synchronization. This can resolve minor issues.

6. Review sync logs for errors

• Go to Help > View Sync Logs in GWSMO.
• Look for errors related to contacts - these can point to specific problems like network or authentication issues.

7. Reset sync settings

• Disable contact sync, restart Outlook and GWSMO, then re-enable it. This often clears temporary glitches.

8. Contact IT admin

• If the problem persists, I recommend contacting your IT administrator for further assistance. If needed, they can submit a support ticket through the Microsoft 365 admin center for further investigation. 

For additional details, please refer to:

• Re-sync or repair Outlook data with GWSMO
• Sync Outlook contacts with Google Workspace

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to your thoughts on this. 

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