Microphone is not working

Hi @Monina Kaur,

Thank you for posting your question in the Microsoft Q&A forum.

I can understand how inconvenience it is to be interrupted because of the microphone not working.

To help us better understand your situation, could you please clarify a few things:

1/ Which device & app are you using: Windows/macOS desktop app, Teams on the web, or iOS/Android?

2/ Is the mic built‑in, USB, or Bluetooth, and does it work in other apps (e.g., Voice Recorder/Zoom) today?

3/ In Teams > More (⋯) > Settings > Devices, can you see your microphone, and does Make a test call play back your voice or stay silent?

Here are a few steps that you could try on the time:

1/ Allow microphone access:

• If you're using Windows 10/11: Settings > Privacy & security > Microphone > turn on Microphone access and Let apps access your microphone, then ensure Microsoft Teams is allowed.
  
• If you're using macOS: System Settings > Privacy & Security > Microphone > enable Microsoft Teams.
  
• If you're using Teams on the web: When the browser prompts, choose Allow microphone, if needed, open the site Permissions (lock icon) and enable Microphone for Teams.
  

2/ Double‑check in‑meeting audio:

• In the meeting toolbar, ensure your mic icon isn’t muted. Open More > Audio settings and re‑select the microphone if you switched devices mid‑call, toggle mute off/on once after switching.

3/ Check your headset:

• Bluetooth: Disconnect and then reconnect, confirm the Hands‑Free/Headset profile, if needed, remove the device and re‑pair.
• USB: Avoid hubs, try another port, and check hardware mute switches, then rerun Make a test call.

4/ Update and refresh:

• Update to the latest Teams client and install pending OS updates, then sign out and sign in again to Teams to refresh device bindings.

For reference:

• Fix microphone problems
• Troubleshoot device features in Microsoft Teams on the web
• Turn on app permissions for your microphone in Windows
• Manage your device settings in Microsoft Teams
• My microphone isn't working in Microsoft Teams

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, please share the information I've asked above and we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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