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Windows 365 account keeps getting disabled

Amy 20 Reputation points
2025-12-05T20:25:46.33+00:00

I signed up for a Windows 365 cloud computing account so I could use the Windows environment on my iPad. It worked great for about 36 hours, at which point I got an email that a routine audit had detected a violation of the Microsoft terms of service and my account had been disabled. I contacted customer support and after about 2 hours on the phone, the support person gave up and recommended that I start a new account and assured me that I would not be charged for that one. (I had signed up for the one-month free trial in order to see how the platform worked before I recommended it to the rest of my team.)

I have no idea what I did wrong, so I followed the advice I was given and created a new account with a different email address and a different payment method (because I couldn’t reuse the email address or payment method for the first account). I was very careful this time, but still didn’t see where I did anything wrong. Once again, everything was great until about 36 hours later when I got the same email about my account getting disabled.

The only thing I could think of was that I was using my existing Microsoft Office/OneDrive account with the new cloud PC, so I decided to try ONE more time, with a completely new address, a third payment method, and a free trial of Microsoft office. I did not log into my current account, I didn’t use the cloud PC on my current physical PC, absolutely no connection between my new account and any of my old accounts, period. Same thing as before.

I don’t understand what my violation is or how to fix it. Is there another step after signing up for the account and opening the app that I’m missing? I’m highly motivated to make this work, if someone can just point me in the right direction.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Q&A Assist
    2025-12-05T20:25:59.9566667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a frustrating issue with your Windows 365 account being disabled repeatedly. While the specific reasons for account disablement can vary, here are some general steps you can take to troubleshoot and potentially resolve the issue:

    1. Review Microsoft Terms of Service: Ensure that you are fully compliant with Microsoft's terms of service. Sometimes, using certain features or settings that are not permitted can lead to account disablement.
    2. Check for Account Conflicts: Since you mentioned using your existing Microsoft Office/OneDrive account, ensure that there are no conflicts or violations associated with that account that could be affecting your new Windows 365 account.
    3. Contact Support Again: Since customer support was not able to resolve the issue previously, consider escalating the matter. Ask for a detailed explanation of why your account was disabled. This information can help you understand what actions may have led to the violation.
    4. Use a Different Device: If possible, try accessing your Windows 365 account from a completely different device to rule out any device-specific issues.
    5. Monitor Usage: After setting up your new account, monitor your usage closely for any actions that might inadvertently violate the terms of service.
    6. Check for Notifications: Keep an eye on your email for any notifications from Microsoft that may provide insight into the account disablement.

    If these steps do not resolve the issue, it may be beneficial to wait for a response from Microsoft support regarding your inquiry about the specific violation. They may be able to provide more tailored guidance based on your situation.

    References:

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