Logged out of Authenticator app and can’t get in

If you have been logged out of the Microsoft Authenticator app and it is asking you to use the app to sign in, it may be due to the app being required for multifactor authentication (MFA) or for accessing your account securely. Here are some steps you can take to regain access:

1. Reinstall the Authenticator App: If you have lost access to the app, consider uninstalling and then reinstalling it on your device. This may help reset any issues that are preventing you from logging in.
2. Use Backup Codes: If you have set up backup codes when you first configured MFA, you can use those codes to sign in instead of the Authenticator app.
3. Contact Your IT Support: If your organization requires the Authenticator app for access, reach out to your IT department or help desk for assistance. They may be able to reset your MFA settings or provide you with a Temporary Access Pass.
4. Check for Notifications: If you have access to the app on another device or if you can access your email, check for any notifications or prompts that may help you log back in.
5. Follow Recovery Steps: If you have previously backed up your accounts in the Authenticator app, you can restore them after reinstalling the app. Follow the instructions provided in the app for account recovery.

If these steps do not resolve the issue, you may need to follow specific troubleshooting steps based on your device or organization’s policies.

References:

• Microsoft Authenticator issues
• How to use the Microsoft Authenticator app