Share via

iCloud email account is showing in classic but not new Outlook

James Lamb 0 Reputation points
2025-12-05T20:42:44.2766667+00:00

Hello.

i have several email accounts. Have been using new Outlook for some time and up until a week ago my me.com email account was present. It is now missing from new Outlook. Just to see, I switched to classic Outlook and my me.com email is there and is operating normally. I have made numerous attempts via the standard process to add my me.com email to new Outlook. It seems to me that new Outlook is aware of my me.com, it just won’t add it in with my other emails. Looking for help. Thank you.

Outlook | Windows | New Outlook for Windows | For home
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-05T20:42:54.93+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems that your me.com email account is not appearing in the new Outlook for Windows, even though it is functioning correctly in classic Outlook. This issue could be related to several factors:

    1. Unsupported Account Types: Ensure that your me.com email account is supported in the new Outlook. The new Outlook supports various account types, including iCloud, but there may be specific configurations or limitations affecting your account.
    2. Account Authentication: Sometimes, accounts that were previously authenticated might need to be re-signed into the new Outlook. If your account cannot be automatically authenticated via Windows Single Sign-On (SSO), you may need to manually add it again.
    3. Profile Issues: If you have multiple profiles in Outlook, ensure that you are trying to add the account to the correct profile. Accounts from secondary profiles need to be added manually in the new Outlook.
    4. Deployment Issues: If there are deployment issues or if your Windows version does not meet the requirements, it may affect the visibility of the account in the new Outlook. Make sure your Windows version is supported (Windows 10, Build 1809 or higher).

    If the problem persists, consider reaching out to Microsoft Support for further assistance, especially if you have already tried the standard process to add your account without success.

    References:

    0 comments
  2. Kimberly Olaño 19,145 Reputation points Independent Advisor
    2025-12-05T21:20:13.26+00:00

    Thanks for sharing the details, James! Try to clear the hidden iCloud token that New Outlook stores.

    New Outlook keeps a separate OAuth token store from Classic Outlook. If that token becomes corrupt, your me.com account becomes “known but cannot be added.”

    Try this:

    • Close Outlook.
    • Open Windows Settings → Accounts → Email & Accounts.
    • Look for iCloud or your me.com account under Accounts used by other apps.
    • If found → Remove it.
    • Reopen New Outlook → Add Account → Choose iCloud.

    This forces New Outlook to request a completely new authentication token.

    See if this helps. If you need further assistance just let me know.

    Best regards,

    Kimberly

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.