Share via

cant access email for a verification code and do not have the mobile number that is on the account anymore

James Violante 0 Reputation points
2025-12-05T21:33:55.5633333+00:00

Hi, i am trying to gain access to my email but i am unable to do so, i have forgotten the password and do not have the mobile number to get a verification code sent to me, this has really caused alot of hassle, i am desperate to get back into this email, please can someone help! it is infuriating not being able to gain access and nothing has seemed to helped.

Outlook | Outlook for mobile | Outlook for iOS | For home

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Darhyl Amizola 25,775 Reputation points Independent Advisor
    2025-12-05T23:55:19.53+00:00

    Hey there! Nice to meet you!

    Aside from your recovery phone number, do you have other security information/verification methods, phone, or email address linked to the account?

    Did you have two-factor authentication (2FA) active on the account? If yes, do you still have the 25-character recovery codes?

    Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

    Best regards,

    Darhyl

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.