how do I get a refund on a burner app that was $4.95 and does not work, it was a 30 day trial, so wish to stop any additional charges

To request a refund for your app purchase, you will need to follow the refund policies for Microsoft Marketplace. Since you mentioned that the app was a 30-day trial and you wish to stop any additional charges, here are the steps you should take:

1. Cancel the Subscription: If you are within the trial period, ensure that you cancel the subscription to avoid any future charges. You can typically do this through your Microsoft account or the app's settings.
2. Request a Refund: Since your purchase was made recently, you may be eligible for a refund. You should contact the partner who published the app to request a refund. If they approve your request, they will submit a ticket to process the cancellation and refund through the Marketplace.
3. Time Frame: Keep in mind that for refunds after 72 hours from the purchase, you will need to rely on the partner's approval for the refund request.

Make sure to provide them with your Microsoft order number (#3035328828) when you reach out for assistance.

References:

• Refund policies for Microsoft Marketplace
• Microsoft Marketplace FAQ

Hello

You can go to your account online https://account.live.com > Subscription, click on Manage for the item listing, and cancel it from there.

If you have been charged already, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.