Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Locked out of Azure dev account cannot use MFA
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jamaal Scarlett
0
Reputation points
I have a Azure dev account that I use for self learning. I changed phones and while I see the account in my authenticator app, it no longer shows any access codes. How do I log back into the account if I can't use 2fa.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini 8,600 Reputation points Microsoft External Staff Moderator2025-12-05T22:28:37.0066667+00:00 Hello Jamaal Scarlett,
Since none of the Global Administrators currently have access, this qualifies as a tenant lockout scenario. To resolve this, we will need to engage the Data Protection team by raising a support ticket to help restore your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
TenantID
Country
TimeZone
Sign in to comment
Sign in to answer