Cant reactivate windows after change of hardware

big boy 0 Reputation points
2025-12-05T22:30:44.0866667+00:00

I have changed some hardware and I cant reactivate my product key. Unable to find where I can contact costumers support. I only get linked to this Q&A.

Windows for home | Windows 11 | Licensing and activation
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  1. big boy 0 Reputation points
    2025-12-05T22:44:22.8066667+00:00

    I cant find how to contact costumer support. It seams it is a wall between me and windows support.

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  2. EmilyS726 184K Reputation points Independent Advisor
    2025-12-05T23:02:03.4866667+00:00

    Hello,

    How did you obtain your license initially?

    Did it come with the device preinstalled, or did you purchase it?

    If you purchased it, did you purchase from Microsoft, or from third party?

    Is it originally a Win7/8 key?

    Just to make sure, is motherboard changed?

    Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:

    slmgr /dlv
    

    Then share a screenshot please. Thanks!

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