how to cancel a microsoft 365 subscription ordered by mistake

To cancel a Microsoft 365 subscription that was ordered by mistake, you can follow these general steps:

1. Identify Your Billing Account Type: Determine whether you have an MCA (Microsoft Customer Agreement) or MOSA (Microsoft Online Subscription Agreement) billing account type, as the cancellation process differs based on this.
   • You can find out what type of billing account you have here.
2. Access the Microsoft 365 Admin Center: Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions.
   • If you're using the Dashboard view, go to Billing > Your products.
3. Select the Subscription to Cancel: Find and select the subscription that you want to cancel.
4. Cancel the Subscription:
   • For MCA billing accounts, look for the Billing settings section and select Cancel subscription. If you are within the grace period, you can provide a reason and cancel.
   • For MOSA billing accounts, select Cancel subscription in the Subscription and payment settings section, choose your cancellation option, and confirm the cancellation.
5. Contact Support: If you are unable to cancel the subscription through the admin center, consider contacting Microsoft support for assistance. You can find help here.

Make sure to save any important data before canceling, as access to your data will be lost once the cancellation is effective.

Hello

What exactly is the name of the subscription?

Is it Microsoft 365 personal/family for example, or is it Microsoft 365 business plan?

If it is personal, go to https://account.live.com > subscription, log into your account and find the subscription to cancel it.

If it is business, go to https://admin.microsoft.com > sign into your business account, go to Billing > your product to cancel it.

If you subscribe it via Google Play or Apple App store, then you need to log into Google account or Apple account on their platforms to cancel it.