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How to identify why my company is being billed by microsoft

C 0 Reputation points
2025-12-05T22:59:24.71+00:00

We are a small business. We are getting a monthly charge on our credit card (and have been for a long time) from microsoft but I don't know why. This was probably set up by someone who no longer works here.

I don't know which microsoft account this is associated to. We've created accounts for employees over the years. These employees might not even be here anymore.

I tried to log a service ticket but it says my admin has to do that but we don't have an admin.

I'm hoping someone can provide guidance on what to do.

My last step will be to do a stop payment from my credit card and see what breaks (obviously I want to avoid this option if possible).

Any advice or direction would be helpful.

Microsoft 365 and Office | Other
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  1. Q&A Assist
    2025-12-05T22:59:37.6366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To identify why your company is being billed by Microsoft, you can follow these steps:

    1. Check Billing Accounts: Determine what type of Microsoft billing account your company has. You might have multiple accounts if different employees set them up. The types include Microsoft Customer Agreement (MCA), Microsoft Partner Agreement (MPA), and Microsoft Online Subscription Agreement (MOSA). Each type has different management and billing processes. You can find out what type of billing account you have by accessing the Microsoft 365 admin center.
    2. View Invoices: If you have access to the Microsoft 365 admin center, you can view your invoices there. This will provide a summary of the charges and may help you identify which subscriptions are active. If you need help interpreting the charges, refer to the articles on understanding invoices for your specific billing account type.
    3. Contact Support: Since you mentioned that you do not have an admin, it might be necessary to find someone in your organization who has admin access. If no one has access, consider contacting Microsoft 365 support directly for assistance. They can help you identify the account associated with the charges.
    4. Review Employee Accounts: Check if any former employees had set up accounts that might still be active. You may need to reach out to Microsoft support to help you track down these accounts.
    5. Avoid Stop Payment: As you mentioned, stopping payment might lead to service interruptions. It's advisable to explore the above options first before considering that route.

    By following these steps, you should be able to gather more information about the charges and potentially resolve the issue without needing to stop payment on your credit card.

    References:

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  2. Onyx Is here 3,060 Reputation points Independent Advisor
    2025-12-05T23:59:10.9933333+00:00

    Sorry to hear you're having trouble.

    As you may need to contact support for Microsoft 365 you would need to use the information at this link https://support.microsoft.com/en-us/office/microsoft-365-customer-service-and-support-96162163-b3aa-498b-bbbb-5e757b0f31da to do so.

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