This charge has appeared on my bank statement. What is it for? "Microsoft*Microsoft 365 Pmsbill.info"

The charge labeled "Microsoft*Microsoft 365 Pmsbill.info" on your bank statement is likely related to your Microsoft 365 subscription. Since you mentioned that you pay your subscription monthly and have not purchased anything else, this charge is probably a recurring billing for your Microsoft 365 service.

If you are seeing unexpected charges or if the amount seems different from what you usually pay, it could be due to changes in your subscription, such as adding or removing licenses, or any applicable taxes or fees. You can view your invoices and billing details in the Microsoft 365 admin center to get more clarity on this charge.

If you need further assistance, consider contacting Microsoft 365 support for more detailed information regarding your billing account.

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Understand your invoice for your Microsoft MOSA billing account

Hey there! Nice to meet you!

If you have been charged but didn't show up on your account since you already have an active monthly subscription, this means that the charge occurred on a different account.

You may follow the guide through the official Microsoft website to locate and investigate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and since this is a duplicate subscription, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl