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Reinstall Windows from a USB

Vernon L. Kury 0 Reputation points
2025-12-05T23:30:00.18+00:00

Dell changed some hardware and sent the Dell 7750 back to me. It would not boot to Windows 11. Just a blank, blue screen. After serval emails with a Dell tech, they finally understood that their recovery process was not going to work. This was after trying a repair through Dell Recovery Tool and a reset with the same tool that failed. They kept saying the Laptop should boot to the USB, which it never did.

They got around to getting the Windows Media Creation tool instructions to me, which was able to see and boot to the USB drive and started reloading Windows 11, the OS that was on the thing when I sent it to Dell. It gets to 77% and does a restart. When it tries to continue, the process results in a blank, blue screen about three seconds after the Dell logo disappears. After a minute, the system shuts down.

If I attempt to try another reinstall by pressing F12 and booting to the USB, I get a message that says a reinstall is already in process and I can continue that one or start over. If I try to continue, it goes immediately to a blank, blue screen and shuts down after a minute. If I try a reinstall, all that happens is the same process.

This has been going on for the past 6 days. Dell is not being helpful at all, so I am hoping someone here can point me in the right direction that does not include throwing the laptop on the rubbish heap.

Windows for business | Windows 365 Business
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  1. Q&A Assist
    2025-12-05T23:30:12.54+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a frustrating situation with your Dell 7750 and the Windows 11 installation process. Here are some steps you can take to troubleshoot and potentially resolve the issue:

    1. Check USB Drive and Media Creation Tool: Ensure that the USB drive you created using the Windows Media Creation Tool is functioning properly. Sometimes, the USB drive can become corrupted. You might want to recreate the installation media on a different USB drive if possible.
    2. BIOS Settings: Enter the BIOS/UEFI settings by pressing the appropriate key (usually F2 or Del) during startup. Make sure that:
      • The boot order is set to prioritize USB drives.
      • Secure Boot is disabled, as it can sometimes interfere with installations.
      • The system is set to UEFI mode instead of Legacy mode.
    3. Perform a Hard Reset: Disconnect all peripherals, remove the battery (if possible), and hold the power button for about 15 seconds. Reconnect everything and try booting from the USB again.
    4. Use Windows Recovery Environment (WinRE): If you can access WinRE, you might be able to perform a system restore or a startup repair. To access WinRE, you can force the laptop to shut down three times during boot to trigger recovery options.
    5. Check for Hardware Issues: Since the laptop was serviced, there might be hardware issues that are causing the blue screen. If possible, run hardware diagnostics provided by Dell to check for any underlying problems.
    6. Try Safe Mode: If you can get into WinRE, try booting into Safe Mode. This can sometimes allow you to troubleshoot further or uninstall problematic drivers.
    7. Consider a Clean Installation: If all else fails, you may need to perform a clean installation of Windows 11. This would involve formatting the drive, so ensure you have backups of any important data.

    If these steps do not resolve the issue, it may be worthwhile to escalate the matter with Dell support or seek assistance from a local technician who can physically inspect the laptop.

    References:

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  2. Vernon L. Kury 0 Reputation points
    2025-12-05T23:44:46.96+00:00

    I had not change the boot seq to put USB at the top, but once I did that, it got into a loop of "You have a reinstallation started....", that did not help. All the other suggestions are either un-usable due to Windows not being on the system or at least inaccessible, and the hardware tests supplied by Dell's recovery tool says all it fine with the hardware.

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