Share via

Emails no longer forwarding to outlook email

Julie Day 0 Reputation points
2025-12-05T23:51:23.7033333+00:00

Hi All,

Having some trouble receiving emails from my activ8 email address on my new outlook address which was successfully set up only a week ago. We have had all our activ8 emails forwarded to the new outlook email, however since yesterday, no emails are making the outlook inbox. I have contacted Activ8 and they have confirmed all mailbox forwarding is still in place from their end. Any solutions would be greatly appreciated, not sure if Microsoft has restricted emails from this address or no-longer accepting mailbox forwarding from activ8.

Many Thanks

Outlook | Windows | Classic Outlook for Windows | For home
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-05T23:51:33.4866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you are experiencing issues with email forwarding from your Activ8 address to your Outlook inbox. Here are some steps you can take to troubleshoot the problem:

    1. Check Mailbox Forwarding Settings: Ensure that the forwarding settings on the Activ8 side are still correctly configured. Since Activ8 has confirmed that forwarding is in place, this may not be the issue, but it's worth double-checking.
    2. Check Outlook Inbox Rules: Sometimes, Inbox rules in Outlook can interfere with incoming emails. Make sure there are no rules set up that might be moving or deleting emails from Activ8 before they reach your inbox. You can manage your Inbox rules in Outlook by going to the settings.
    3. Check Spam or Junk Folder: It's possible that emails from Activ8 are being filtered into your spam or junk folder. Check these folders to see if any emails are being misclassified.
    4. Review External Email Forwarding Policies: Microsoft may have restrictions on external email forwarding. Check if there are any policies in place that might be blocking emails from Activ8. You can refer to Microsoft documentation regarding outbound spam policies and external email forwarding to see if this might be affecting you.
    5. Contact Microsoft Support: If none of the above steps resolve the issue, consider reaching out to Microsoft support for assistance. They can provide more specific insights into any potential restrictions or issues with your Outlook account.

    By following these steps, you should be able to identify the cause of the issue and hopefully resolve it.

    References:

    0 comments
  2. Manoel Barros 16,345 Reputation points Independent Advisor
    2025-12-06T01:42:53.1333333+00:00

    Hello! This type of problem is usually related to your inbox or incoming/outgoing mail server information.

    First, try repairing your inbox:

    https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253

    If the problem persists, go to File > Account Settings > Server Settings > Check the Server information and Incoming Port, Outgoing Port, and Encryption Method.

    • Find the option Download emails from recent and drag it to ALL.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.