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How to recover Microsoft that has purchases when recovery takes you to a different account?

Ana 0 Reputation points
2025-12-06T04:35:34.2133333+00:00

I purchased Minecraft Java for my Macbook. However, when I attempted to redownload the game for my PC, the email I signed in under did not have my purchase. When I tried to figure out what Microsoft account I used to purchase and play, I was only able to recover the other Microsoft account I had originally attempted to sign in with. Is there a way to find out what account I used for my purchase via my Java username? Or a way to look what account was connected to the purchase. I still have the purchase details, order number, and even the method of payment. I am still signed in on my Mac, and it is a Microsoft account not a Mojang account that I didn't migrate.

Any ideas? Thank you in advance!

Microsoft Security | Microsoft Authenticator
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  1. Q&A Assist
    2025-12-06T04:36:47.7966667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To recover your Microsoft account associated with your Minecraft Java purchase, you can follow these steps:

    1. Check Purchase Details: Since you have the purchase details and order number, you can use this information to help identify the correct account.
    2. Sign-in Assistance: Use the sign-in assistance flow provided by Microsoft to help determine which account is linked to your purchase. You can start by going to the Microsoft account recovery page and entering any email addresses you might have used.
    3. Contact Support: If you're unable to determine the account through the recovery process, consider reaching out to Microsoft support. They may be able to assist you in identifying the account linked to your purchase using the order number and payment method.
    4. Check on Your Mac: Since you are still signed in on your Mac, check the account settings or the Minecraft launcher to see if it displays the account information or email address used for the purchase.

    Unfortunately, there is no direct method to retrieve the account linked to your purchase solely based on your Java username. However, the steps above should help you recover access to the correct Microsoft account associated with your Minecraft purchase.

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