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I can't access One Drive on my new iPhone because Authenticator can't be set up

Billy Wells 0 Reputation points
2025-12-06T05:10:49.7033333+00:00

I'm stuck in a neverending loop with Authenticator in trying to sign into One Drive on my iPhone 17. It is asking me to verify in Authenticator, when I try to add my account in Authenticator it asks me to enter a code from Authenticator. Microsoft support said there is nothing wrong with my account and can't assist.

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Emmanuel Santana 32,420 Reputation points Independent Advisor
    2025-12-06T08:06:55.78+00:00

    Hello. Let me see if I understand. You’re stuck because every attempt to sign in on the new iPhone sends you to Microsoft Authenticator, and when you try to set up Authenticator on that phone, it asks for a code that only the old device could generate. Do you have access to the other device?

    This normally isn’t just an iPhone problem. If you try signing in to your Microsoft account on a computer, does it also ask for an Authenticator approval with no way to move forward?

    On the verification screen, there’s usually a link like “Use a different way to sign in” or “I can’t use my Microsoft Authenticator app right now.” If you select that, the system should show any other methods you previously added, such as:

    • A one-time code sent to your backup email • A text message sent to your phone number

    Do any of those alternative options appear for you? These will only show up if another verification method was set up on the account earlier.

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