While trying to log in to my account, it says this account does not exist

If you are encountering a message stating that your account does not exist while trying to log in, there are a few steps you can take to troubleshoot the issue:

1. Verify Email Address: Ensure that you are entering the correct email address associated with your account. Double-check for any typos or extra spaces.
2. Check for Multiple Accounts: If you have multiple Microsoft accounts, make sure you are using the correct one. Sometimes, users may have different accounts for different services.
3. Account Recovery: If you believe your account should exist but still cannot log in, you may want to try the account recovery options provided by Microsoft. You can visit the Microsoft account recovery page for assistance.
4. Contact Support: If you continue to experience issues, consider reaching out to Microsoft support for further assistance. They can help you determine if there are any issues with your account or if it has been deactivated.
5. Check Xbox Launcher: If the Xbox launcher is showing an unknown email address, it may indicate that you are logged in with a different account. Try signing out and then signing back in with the correct credentials.

These steps should help you resolve the login issue you are facing.

References:

• Resolve student sign-in problems
• Customer Support Portal - Troubleshoot Microsoft Identity Platform login