If you are experiencing issues with accessing shared folders in OneDrive, it could be due to several reasons. Here are some steps you can take to troubleshoot the problem:
- Check Access Permissions: Ensure that the sharing permissions are correctly set. Sometimes, re-sharing the folder can help, but if you have already tried this, ensure that the user has the necessary permissions to access the folder.
- Access Request Settings: Verify that the access request settings of the OneDrive account allow sharing. If these settings are restrictive, it could prevent access to shared files.
- Check for Limits: OneDrive has a limit on the number of items that can be shared in a folder. If the folder exceeds this limit, you may encounter issues. Consider moving some items out of the folder or sharing individual files instead.
- Browser Settings: Sometimes, browser settings can interfere with OneDrive functionality. Ensure that options like "Do not save encrypted pages to disk" are unchecked in your browser's Internet Options.
- Network Issues: Ensure that there are no network connectivity issues that might be affecting access to OneDrive.
If these steps do not resolve the issue, you may want to consult Microsoft support for further assistance.
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