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I have Microsoft 365 Subscription that is tied to an email address I no longer have access to

Lori Sangastiano 0 Reputation points
2025-12-06T10:19:01.1466667+00:00

My husband set up our Microsoft 365 Subscription on an old email address that we no longer have access to. We have bought a new computer and I can't access the subscription to activate my Microsoft365. You keep charging our credit card every year even though we can't access it. You are about to charge my card in 2 days time. How can I fix this?

Moved from: Microsoft 365 and Office | Access | For home | Windows

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John Jefferson Doyon 46,910 Reputation points Independent Advisor
    2025-12-06T12:48:01.7133333+00:00

    Hi, I'm John! I will help you with this.

    Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or billing-related concerns.

    Microsoft 365 subscription is tied to the original account that you no longer have access to, unfortunately, the subscription itself cannot be transferred to a new account.

    The best steps now are:

    Microsoft Account Recovery form is currently the only official way to recover your account. You can try it up to twice a day. https://account.live.com/acsr

    Contact the bank to block or stop the recurring payment

    • I also recommend contacting your bank or card provider to block those charges until your account is secured.
    • I know it’s not ideal, but these are the safest ways to prevent unwanted charges while you regain control.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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