I want a refund

To request a refund and cancel your Microsoft 365 subscription, you need to follow the appropriate cancellation process based on your billing account type. If you have an MCA billing account, you can only receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you have an MOSA billing account, you can receive a prorated credit or refund if you cancel after starting or renewing your subscription.

Here are the steps to cancel your subscription:

1. Sign in to the Microsoft 365 admin center.
2. Navigate to the subscriptions section.
3. Select the subscription you wish to cancel.
4. Follow the prompts to complete the cancellation process.

If you are eligible for a refund, it will either be credited towards your next invoice or returned in the next billing cycle. For more detailed instructions, you may want to refer to the relevant Microsoft documentation.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Manage customer subscriptions

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related concerns.

To get a refund for your Microsoft 365 subscription, you'll need to cancel it first, and then you may be eligible for a refund for the unused portion of your subscription:

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used for the subscription.
• Look for your Microsoft 365 subscription and select "Manage".
• Then choose "Cancel subscription" and follow the prompts.

Once it's canceled, you may see an option to request a refund, if you're eligible, it’ll appear there automatically.

Reference: "How to get a refund on a Microsoft subscription" https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If the issue persists, would you like me to provide the steps to contact Microsoft Support via live chat?

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Regards,

John J.D.