How to cancel subscription?

To cancel your Microsoft 365 subscription, you typically need access to your account. However, since you mentioned losing access to your authenticator app, here are some steps you can take:

1. Recover Your Account: Try to recover your Microsoft account by using the recovery options available on the Microsoft account sign-in page. This may involve answering security questions or using an alternate email or phone number associated with your account.
2. Contact Microsoft Support: If you are unable to recover your account through the standard methods, you may need to reach out to Microsoft Support again. Explain your situation clearly, emphasizing that you need to cancel your subscription due to the loss of access. They may have additional options for verifying your identity.
3. Cancel via Admin Center: If you regain access to your account, you can cancel your subscription by going to the Microsoft 365 admin center, selecting your subscription, and following the cancellation steps outlined in the documentation.
4. Use the Services Page: If you can access your Microsoft account via the services page, you can view all your subscriptions and cancel them directly from there.

If these steps do not resolve your issue, unfortunately, you may need to continue working with Microsoft Support to find a solution.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Before you begin

As said, account cannot be recovered as agents are either ignoring my requests or im getting random calls which last few seconds and imediately after that i get an email that i need to provide phone number.

Not only i have additional expenses with my phone, i also had to cancel my credit card becaise the subscription is active even if the feature is not provede from ms.

Hi, I'm John! I will help you with this.

You won’t be able to cancel your subscription without first having access to your Microsoft account. The quickest way to stop the recurring charge is to contact your bank or card provider and request to block recurring charges to that account.

If you’d like to regain control of your account, I can guide you through the next steps. Could you let me know whether this is a personal Microsoft account or a Microsoft 365 Business account?

Click "Add comment" to let me know.

Regards,

John J.D.