Retrieving my certification without access to my business email

If you no longer have access to the email address associated with your Microsoft certification, retrieving your certification can be challenging. Here are detailed steps you can follow to address this issue:

1. Contact Your IT Administrator: If your certification is linked to a work email, your first step should be to contact your workplace's IT administrator. They may be able to help you regain access to your work email or provide alternative solutions to retrieve your certification.
2. Check for Alternate Accounts: If you have created multiple Microsoft accounts (personal or work), try logging into your Microsoft Learn profile using any other accounts you may have used. Sometimes, certifications can be associated with different accounts.
3. Add a Personal Microsoft Account: It is advisable to add a personal Microsoft account to your Learn profile. This can help ensure that you maintain access to your profile and certifications, even if you lose access to your work email.
4. Microsoft Credentials Support: If you are unable to resolve the issue through your IT department or by accessing alternate accounts, you can contact Microsoft Credentials Support for assistance. They may have specific procedures to help you recover your certification information or guide you through the process of verifying your identity.
5. Account Recovery Options: If you have forgotten your Microsoft account username or password, you can follow the recovery steps provided by Microsoft. This includes using the recovery options available on the Microsoft account sign-in page.
6. Documentation: Be prepared to provide any documentation or proof of your certification, if required, when contacting support. This may include details about the certification exam you took or any confirmation emails you received.

Remember that Microsoft cannot assist with the recovery of work or school accounts directly, so your best option may be through your workplace's IT support.

References:

• Accessing your Learn profile
• Contact Support