I can see content on copilot pages on my iphone, but when I use the copilot app on my Lenovo laptop, i can't see the pages content - but I know it is there, as I can see it on my iphone

Dear Ajaz,

Thank you for reaching out to the Microsoft Q&A Forum.

Since the Copilot app on Windows is essentially a web-wrapper powered by Microsoft Edge, reinstalling it often doesn't fix the issue because the underlying browser data or rendering engine remains untouched.

You could try following these steps below to resolve this:

1. Disable hardware acceleration in Edge:
   • Open Microsoft Edge.
   • Go to Settings (click the three dots at the top right > Settings).
   • On the left sidebar, click System and performance.
   • Toggle OFF the switch for "Use graphics acceleration when available".
   • Restart Edge and then relaunch the Copilot app.
2. Repair WebView2 Runtime:
   • Press Windows + I to open Settings > Apps > Installed apps.
   • Search for WebView2. You should see Microsoft Edge WebView2 Runtime.
   • Click the three dots > Modify > Repair.
   • Restart your laptop.
3. Clear Edge WebView cache:
   • Go to Start, type cmd, right-click Command Prompt > Run as administrator.
   • Run this command:

          %localappdata%\Microsoft\EdgeWebView\User Data\Default\Cache
     

   • Restart your PC then try again.

You could also try using Copilot website version, go to https://copilot.microsoft.com/. If Edge works, stick to it temporarily or reinstall Copilot via Microsoft Store.

I hope these steps could help. In case my initial reply could not resolve the issue, please let me know and we could do further research.

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Hi Ajaz,

I haven't received the message from you yet.

Please let me know if these steps I provided could help.

If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Sincerely,