Purview Compliance Scored dropped after deleting an assessment

When you delete an assessment in Compliance Manager, it can lead to a drop in your compliance score because the improvement actions associated with that assessment are also removed. Even if you recreate the assessment, the compliance score may not return to its previous level immediately because the score is calculated based on the completion of improvement actions. Here are some suggestions to help improve your compliance score:

1. Complete Improvement Actions: Ensure that all improvement actions related to the assessment are completed. Each action has a different impact on your score depending on the potential risk involved.
2. Review Compliance Score Calculation: Understand how your compliance score is calculated. Each Microsoft action and improvement action managed by your organization is counted once, so ensure that you are addressing all relevant actions.
3. Monitor Assessment Updates: Assessments run approximately every 12 hours, so your compliance data may not reflect changes immediately. Check back after some time to see if the score updates.
4. Export Reports: Consider exporting reports of your assessments to track changes over time and identify any specific actions that may need attention.
5. Consult Documentation: Review the Compliance Manager documentation for further insights on managing assessments and improving your compliance posture.

By focusing on these areas, you can work towards restoring and potentially improving your compliance score.

References:

• Build and manage assessments in Compliance Manager
• Understanding your compliance score
• What is Compliance Manager?

Hi Arun Sekaran,

It sounds like you're experiencing a frustrating situation with your compliance score after deleting and then restoring an assessment in Compliance Manager. Here's what you can try to help resolve this issue:

Understanding Score Calculation: When you deleted the assessment, it permanently removed any associated improvement actions, which could have significantly impacted your score. Adding the assessment back might not automatically restore your score to previous levels, as the points related to any completed actions from the deleted assessment may also be lost.

Re-Complete Improvement Actions: If the re-added assessment shows any incomplete improvement actions, ensure to complete those actions as they'll contribute to restoring your score. You can check each action's details in Compliance Manager.

Wait for a Refresh: Keep in mind that after making changes in Compliance Manager, it can sometimes take time for the score to update. If you haven't waited a little while, give it some time (usually up to 24 hours) for the metrics to refresh.

Check for Updates: Make sure that all updates related to assessments in Compliance Manager are accepted if they are pending. Accepting updates ensures you have the latest compliance guidance.

Export and Review Report: Consider exporting the assessment report from Compliance Manager. This will give you a snapshot of where the actions stand, which may help identify what's contributing to the compliance score.

If you're still seeing issues after trying these steps, it might be helpful to review other assessments you have and see if any actions from those can be completed to boost your score.

I hope this helps you get back on track! Let me know if you need further assistance!

References:

• Build and manage assessments in Compliance Manager
• Understanding your compliance score
• Microsoft Purview Compliance Manager