copiolot is not working on my new pc says it cant trust??

If Copilot is not working on your new PC and you're receiving messages indicating it can't trust the connection or that there is a problem, there could be several reasons for this issue:

1. Internet Connectivity Issues: Ensure that your internet connection is stable and meets the necessary requirements for Copilot to function properly.
2. Licensing or Account Conflicts: If you're signed in with multiple accounts (personal and work/school), this might cause validation issues with Copilot. Make sure you're using the correct account.
3. Device-Based Licensing: Copilot requires a user-based license. If your setup is using device-based licensing, Copilot will not be available.
4. Privacy Settings: Check your privacy settings to ensure that Copilot is not blocked by any configurations.
5. Recent Updates or Resets: If you've recently reset or updated Office, it might affect the activation status of Copilot.
6. Channel Usage: Ensure your organization is using the Current Channel or Monthly Enterprise Channel, as Copilot may not work with the Semi-Annual Enterprise Channel.

If the problem persists, you may want to reach out to your Microsoft 365 admin or support for further assistance.

References:

• Copilot is missing, disabled, or doesn't work correctly
• Copilot is missing, disabled, or doesn't work correctly

Hi Lizzy L,

Thank you for reaching out to the Microsoft Q&A Forum. I’m really sorry to hear that Copilot isn’t working on your new PC. Let’s walk through some practical steps to fix this issue so you can get Copilot up and running smoothly.

1 - Reinstall or repair the Copilot app

• Open the Microsoft Store
• Search for Copilot
• If installed, select Uninstall, then reinstall it
• If not installed, select Get to install it fresh

2 - Make sure you’re signed in with a supported Microsoft account

• Copilot requires a compatible Microsoft account to load properly.
• Please check the top-right corner of the app or the Microsoft Store to confirm you’re signed in. If not, sign in and try launching Copilot again.

3 - For Edge-based Copilot issues

If Copilot keeps asking you to retry or won’t validate your account:

• Open Microsoft Edge, go to Settings > Cookies and site permissions
• Make sure “Block third‑party cookies” is turned OFF

The initial response might not address the problem. So, if your problem persists or you need any assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.