how can I activate windows 11 on my pc, it says I am not connected to the internet even when I am

Ritchie Villaflor 0 Reputation points
2025-12-09T12:11:25.07+00:00

I cannot activate the windows 11 on my laptop using the product key. it also says I am not connected to the internet even when I am.

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  1. Q&A Assist
    2025-12-09T12:11:45.2+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To activate Windows 11 on your PC, ensure that your internet connection is functioning correctly. If your system indicates that you are not connected to the internet, even when you are, you can try the following steps:

    1. Check Network Connectivity: Verify that your internet connection is stable. You can do this by opening a web browser and checking if you can access websites.
    2. Run Network Troubleshooter: Use the built-in network troubleshooter in Windows to diagnose and fix connectivity issues. You can find this in the Settings under "Network & Internet".
    3. Check NCSI Registration: Ensure that the Network Connectivity Status Indicator (NCSI) is registering your internet connection correctly. You can do this by running the command nslookup dns.msftncsi.com in the Command Prompt. If it resolves correctly, your internet connection is likely recognized.
    4. Modify Registry Settings: If NCSI isn't registering correctly, you can try setting it to use GlobalDNS by modifying the registry. Make sure to back up your registry before making changes.
    5. Rename Connections Registry Value: If the issue persists, you can rename the "Connections" registry value and restart your device. This may help reset the network settings.
    6. Try Activating Again: After performing the above steps, attempt to activate Windows 11 again using your product key.

    If the problem continues, consider checking for any firewall or antivirus software that might be blocking the activation process.


    References:

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  2. Carl-L 4,155 Reputation points Microsoft External Staff Moderator
    2025-12-10T09:26:19.26+00:00

    Hello Ritchie Villaflor,

    Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

    I understand that you are having issue activating Windows. Before we proceed, I'd like to ask a few questions to better understanding the situation.

    • May I have a photo of the error message you see to check for you? Please remember to remove all personal information before posting.
    • Can you still log in to any other Microsoft services like Outlook, Mail or Websites?

    I'm waiting for your reply so we can work on it together.


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