Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
I need assistance with logging back into Authenticator
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Charae DaSilva-Jenkins
0
Reputation points
I got a new phone, and I understand already that the login information does not transfer between phones. I am having issues with logging back into the Authenticator app.
Moved from: Community Center | Not monitored
Microsoft Security | Microsoft Authenticator
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Shubham Sharma 3,830 Reputation points Microsoft External Staff Moderator2025-12-10T14:00:33.31+00:00 Hello Charae DaSilva-Jenkins
Welcome to Microsoft Q&A Platform
I understand that you are not received the code needed in the Microsoft Authenticator App to verify your MFA.
In this case, if there is another global administrator from your tenant, they can help you to reregister your MFA.
Admin has to perform below steps to reset your MFA so that you can re-register for authenticator app.
- Admin has to login to Azure portal and access Microsoft Entra ID.
- Once done they have to go to user's blade on the left.
- Click on the user account which is unable to login to Azure portal.
- Click on Authentication methods and click on “Require re-register multifactor authentication”.
- Now when you try to login to Azure, it will prompt you to register for MFA again.
If you are not aware of another global administrator or you are the only global admin in your tenant, please let us know. We will guide you further.
Thanks
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