I can't apply my non-profit grant to my azure account

If you are encountering an error message stating that it cannot switch accounts when trying to apply your nonprofit grant to your Azure account, it may be due to the following reasons:

1. Billing Profile Issues: Ensure that you are attempting to apply the grant under the correct billing profile. If you activated your Azure grant under the wrong billing profile, you may need to create a product transfer request to change the ownership to the correct profile. This ensures that the credit applies properly and prevents conversion to pay-as-you-go billing.
2. Tenant Limitations: Remember that organizations can have only one active tenant approved for nonprofit offers at a time. If you are trying to manage or receive entitlements across multiple tenants, it could result in validation delays or disqualification.
3. Eligibility Status: Check your eligibility status in the Nonprofit Hub. If your eligibility is pending or denied, it could prevent you from applying the grant.

If these suggestions do not resolve the issue, consider submitting a support request through the Microsoft Nonprofit support channels for further assistance.

References:

• Activate your Azure grant
• Microsoft nonprofit support and troubleshooting

Hello Shlomo Yoffe,

Thank you for reaching out to the Microsoft Q&A forum.

Here are a few steps you can try to resolve the issue:

1. Check Account Eligibility: Make sure that your Azure account is eligible for the non-profit grant. Sometimes, specific conditions need to be met for grants to be applied.
2. Account Association: Ensure that you’re logged into the correct account associated with the grant. If the grant is issued under a different account, you might need to switch to that account first.

If you’re still running into issues, could you provide more details such as:

• The exact error message you’re seeing.
• Whether you have attempted to switch accounts manually and what happened.
• Any specific steps you've already tried.

This will help in troubleshooting the problem further!

For more documentation and support regarding applying grants, you can refer to the following resources:

• LearnDocs
• ApolloArticles
• ZebraAICases

Hope this helps and looking forward to resolving this for you!