MY CAMARA IS OFF, HOW CAN I SWITCH IT ON??

Question

Patsy Martinez Roman 0

WHEN I START TEAMS MY CAMARA IS NOT WORKING,IT APPEARS WITH A BLACKFRAME AND THE CAMARA IS WITH A SLASH

Moved from: Microsoft 365 and Office | Access | For education | Windows

2 answers

Answer 1

To switch on your camera in Microsoft Teams and resolve the issue of it appearing with a black frame and a slash, you can try the following steps:

Check Camera Connection: Ensure that your camera is securely connected to your computer. If it requires an external power supply, make sure that it is plugged in.
Camera Settings: Open the camera settings in Windows. You can do this by searching for Settings > Bluetooth & devices > Cameras. Check if your camera is listed and enabled.
Restart Teams: Sometimes, simply restarting the Teams application can help. Close Teams completely and reopen it to see if the camera starts working.
Check Permissions: Make sure that Teams has permission to access your camera. For Teams in a browser, check your browser settings to allow camera access. For the Teams app on mobile devices, ensure that the app has permission to use the camera in your device settings.
Reset the Camera: If you are using an all-in-one video bar or similar device, try resetting the power of the device. Some devices may have a reset button.
Update Drivers: Ensure that your camera drivers are up to date. You may need to visit the manufacturer's website to download the latest drivers.
Check for USB Issues: If you are using a USB camera, avoid using USB extenders unless necessary. Ensure that the USB cable is securely connected and meets the specifications of the camera.

If the issue persists after trying these steps, you may need to contact your peripheral manufacturer for further assistance.

References:

Answer 2

Hi,

To isolate the issue, let's see if it is app-specific or a general problem. In your search bar, type 'camera' then hit Enter. Is it working?

If not, is this a laptop or a desktop?

Press Windows + R, then type MSINFO32 and hit ok.

Take a screenshot of that window and attach it to your next reply.

Some laptops have a physical switch to enable the camera:

Method 1: Locate a button on your keyboard featuring a camera symbol, typically on the F1-F12 keys.

Similar to this:

Press that key or Fn + the camera logo key to enable the camera and then you can use it again.

Method 2: Please check the camera lens carefully to see if there’s a cover, such as a camera shutter. Slide it to uncover the webcam.

Method 3: Press the Windows key + X, and choose Device Manager.

Expand Cameras or Imaging Devices

Right-click your camera, and select Uninstall Device.

Ensure to tick "Delete driver software for this device" when prompted.

Restart your PC

Check if the issue is resolved.