Hello,
You can reach support through this link.
https://support.microsoft.com/en-us/contactus
You'll need to login first, it doesn't have to be your child's account as long as it's an active microsoft account.
Hope this helps,
JC
fix child microsoft account
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Meri Mohr
20
Reputation points
Hi! I just created a child account on a Windows 10 laptop to gift to my child for Christmas. But I cannot use the password I just created to log into the account on the laptop. When I use the the link on the login screen to reset password, it says theres an issue with the account that can't be fixed, and to go to account.microsoft.com - I can't reset her password from the family site, nor can I get through the recovery process as there has never been an email sent from her brand new account.
How can I get in touch with support?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
Answer accepted by question author