my camera is not working

If your camera is not working during a Zoom call, here are some steps you can take to troubleshoot the issue:

1. Check Camera Settings: Go to the camera settings page in Windows. You can do this by searching for Settings in Windows, then navigating to Bluetooth & devices > Cameras. Ensure that your camera is listed under Connected cameras and is enabled.
2. Disable and Re-enable the Camera: If your camera appears but is not functioning, you can try disabling it and then re-enabling it. Select the camera from the Connected cameras list and choose Disable. After confirming, you can enable it again.
3. Troubleshoot the Camera: On the camera settings page, select the camera and then choose Troubleshoot. This will initiate the Get Help utility, which can guide you through resolving common camera issues.
4. Check for Driver Issues: Ensure that your camera drivers are up to date. If the camera is not appearing at all, it may be due to missing drivers or the camera being in a nonfunctional state.
5. Restart Your Computer: Sometimes, a simple restart can resolve hardware recognition issues.
6. Network Camera Issues: If you are using a network camera, ensure that it is properly connected to your local network and that it is ONVIF-compliant. If it stops working, try disconnecting and re-pairing it to Windows.

If these steps do not resolve the issue, consider checking for any software conflicts or hardware malfunctions.

References:

• Camera settings page
• Troubleshoot a camera

Hi,

To isolate the issue, let's see if it is app-specific or a general problem. In your search bar, type 'camera' then hit Enter. Is it working?

If not, is this a laptop or a desktop?

Press Windows + R, then type MSINFO32 and hit ok.

Take a screenshot of that window and attach it to your next reply.

Some laptops have a physical switch to enable the camera:

Method 1: Locate a button on your keyboard featuring a camera symbol, typically on the F1-F12 keys.

Similar to this:

Similar to this:

https://th.bing.com/th/id/OIP.JDIWtfGA4gfWgwhPERI9ZAHaE5?pid=ImgDet&rs=1

Press that key or Fn + the camera logo key to enable the camera and then you can use it again.

Method 2: Please check the camera lens carefully to see if there’s a cover, such as a camera shutter. Slide it to uncover the webcam.

Method 3: Press the Windows key + X, and choose Device Manager.

Expand Cameras or Imaging Devices

Right-click your camera, and select Uninstall Device.

Ensure to tick "Delete driver software for this device" when prompted.

Restart your PC

Check if the issue is resolved.

Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5