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Latest Windows Security Updated has me locked out of my account.

Sailor k 0 Reputation points
2025-12-13T22:22:13.86+00:00

Hello, this is my first time using this to get assistance so i’ll try to give you as much information as possible.

When I got home last night to turn on my computer it gave me a blue screen for the bitlocker security protocol, my concern is that I’ve never used it before. I’ve never had any idea that bitlocker even existed!

It asked me to put in a bitlocker ID, I found my computers sticker that came with shipping and I entered any code on there, didn’t work, called Microsoft support robot lady told me to the akams bitlocker help website to register my computer as a device—but even if I put in the serial number it doesn’t register.

I use my computer for work, personal use and creative purposes. I got it in October 2023, and is in fine condition. I would appreciate any feedback or help. Thank you

Windows for home | Windows 11 | Security and privacy
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  1. EmilyS726 186.7K Reputation points Independent Advisor
    2025-12-13T23:40:53.85+00:00

    I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support.

    Have you looked into the Microsoft account here to see if it is stored there? https://account.microsoft.com/devices/recoverykey

    Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

    If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

    I assume you don't remember opting out of not saving it in Microsoft account, and saving it to a local file instead? That's another possibility.

    If you can't find it at all, there's really no way to crack it. Bitlocker means business. If it can be cracked, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry. I hate to share this kind of information, but I rather give you the correct info.

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