Microsoft account compromised, account email changed, account blocked – cannot recover

Amartuvshin Enkhbold 0 Reputation points
2025-12-14T09:05:33.89+00:00

My Microsoft account was compromised after I was misled into signing in through a fake Minecraft-related event page shared to me in-game. Following this, an unauthorized person gained full control of my account.

The attacker:

Changed the account email address

Changed the password

Removed or replaced all recovery information

While attempting to recover access, the account became security-blocked due to multiple login attempts. Because the attacker controls the account email and recovery details, all automated recovery options are impossible for me to complete.

I have already submitted a support ticket and am posting this question using the same email address that was previously associated with the account (used as recovery contact) and used to contact support, to help confirm ownership.

I am requesting assistance with:

Reviewing this confirmed account compromise

Reviewing or removing the security block

Restoring the original account email or providing a manual verification / escalation process

I am willing to provide verification details privately if required.

Thank you for your assistance. ( I am writing these in hopes of someone from microsoft reads this or atleast the support team and take action) I am very sentimental about my minecraft account which i finally bought after waiting for 6 years until i go to college.


Moved from: Microsoft Security | Microsoft Identity Manager

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 27,030 Reputation points Independent Advisor
    2025-12-14T14:30:12.9466667+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    The only way to recover a hacked Microsoft/Minecraft account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Since the account is currently blocked, kindly perform these steps to resolve this error:

    • Request an account recovery using an InPrivate window or Incognito. Also, try using different devices and network services. https://account.live.com/acsr
    • If it doesn't work, wait 24 hours to request an account recovery, but please make sure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.
    • If the issue persists, try waiting exactly 48 hours before requesting another account recovery.

    If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

    https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

    Thank you for your understanding.

    Best regards,

    Darhyl

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