Microphone is not working. Tried all online help steps however it is not working

If your microphone is not working despite showing as enabled and the driver being updated, you can try the following troubleshooting steps:

1. Check Microphone Settings: Ensure that your microphone is set as the default input device. Go to Settings > System > Sound and check the input device settings.
2. Run Microphone Setup Troubleshooter: You can run the Microphone Setup troubleshooter to help identify issues:
   • Go to Settings > Time & Language > Speech.
   • Select "Get Started" in the "Microphone" section and follow the prompts.
3. Check for Physical Mute: Some microphones have a physical mute button. Make sure it is not muted.
4. Check USB Connection: If you are using a USB microphone, ensure that the USB cable is securely connected and not damaged. Try connecting it to a different USB port.
5. Update Drivers: Even if the driver shows as updated, it may help to uninstall and then reinstall the driver. You can do this via Device Manager.
6. Check Privacy Settings: Ensure that apps have permission to access your microphone. Go to Settings > Privacy > Microphone and check the settings.
7. Test with Another Application: Sometimes, the issue may be specific to one application. Try using the microphone with a different application to see if it works there.

If none of these steps resolve the issue, there may be a hardware problem with the microphone itself.

References:

• The microphone or speaker status is Unhealthy
• The speaking participant's microphone has a problem

Hi Tejas,

Let me dig deeper into the cause of the issue.

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type mmsys.cpl

Press Enter.

Take a screenshot of the Recording tab, and post in the next reply.

I’m eager to hear back and work together to find a solution.