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Windows 10 Update

YiLeakena-6176 0 Reputation points
2025-12-15T12:35:52.91+00:00

Details I am using Windows 10 on my laptop and recently I tried to update the system using Windows Update. However, the update keeps failing and shows an error message. I have already restarted my computer and checked my internet connection, but the problem still occurs. I would like to know what steps I can take to fix this issue and successfully complete the Windows update.

Windows for home | Windows 10 | Windows update
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  1. Q&A Assist
    2025-12-15T12:36:14.9966667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To troubleshoot the Windows Update issue you're experiencing on your Windows 10 laptop, you can follow these steps:

    1. Run the Windows Update Troubleshooter: Navigate to Settings > Update & Security > Troubleshoot > Windows Update. This built-in tool can help identify and fix common issues.
    2. Check for Prerequisite Updates: Ensure that any prerequisite updates are installed. You can check this by running the following PowerShell command: 
         Get-HotFix KB50282445, KB5031539
      Make sure these updates are installed before attempting to update again.
    3. Free Up Disk Space: Ensure that your system drive (usually C:) has at least 10 GB of free space. Lack of disk space can cause update failures.
    4. Rename the Software Distribution Folder: Open a Command Prompt as an administrator and run the following commands: 
         net stop wuauserv
   rename c:\windows\SoftwareDistribution softwaredistribution.old
   net start wuauserv
      This will reset the Windows Update components.
    5. Restart Windows Update Services: Make sure to restart the Windows Update service, Update Orchestrator Service, and Background Intelligent Transfer Service (BITS).
    6. Manually Download Updates: If the issue persists, consider manually downloading the updates from the Microsoft Update Catalog.
    7. Check Update History: Look at your update history to see if there are any error messages related to the failed updates. This can provide more insight into the specific issue.

    If these steps do not resolve the issue, you may need to collect data for further analysis or contact Microsoft Support for assistance.

    References:

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  2. David-M 99,950 Reputation points Independent Advisor
    2025-12-15T13:08:32.1133333+00:00

    Hi. I'm David, and I'm happy to help you.

    Please clarify the following:

    Are you getting an error code? If yes, which one?

    If it is a specific update, let me know the KB number of the update displaying the error.

    If you don't get an error code, see the update history.

    • Press "Windows + I" and select "Update & Security > Windows Update > View update history".

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also. What is the version and "OS Build" of your Windows 10?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.

    I await your reply.

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