I can't delete a microsoft edge pdf on a new device

The error message you are encountering, Error 0x8007016A, typically indicates that the file is not available or is being used by another process. Here are some steps you can take to resolve the issue and delete the PDF files:

1. Ensure the File is Not in Use: Make sure that the PDF file is not open in Microsoft Edge or any other application. Close any applications that might be using the file.
2. Check Permissions: Verify that you have the necessary permissions to delete the file. Right-click the file, select Properties, and check the Security tab to ensure you have full control.
3. Restart Your Computer: Sometimes, simply restarting your computer can resolve issues with files that are locked or in use.
4. Use Command Prompt: If the above steps do not work, you can try deleting the file using Command Prompt:
   • Press Windows + R, type cmd, and hit Enter.
   • In the Command Prompt, type del "C:\path\to\your\file.pdf" (replace the path with the actual path of your PDF file) and press Enter.
5. Check for Cloud File Provider: Since you mentioned that the cloud file provider is not running, ensure that any related services are stopped or disabled. Sometimes, files synced with cloud services can cause issues when the service is not running.
6. Run Disk Cleanup: You can also try running Disk Cleanup to remove unnecessary files that might be causing issues. Search for Disk Cleanup in the Start menu and follow the prompts.

If none of these solutions work, you may need to check for file system corruption or use third-party tools to manage file deletions.

References:

• You can't delete a file or a folder on an NTFS file system volume
• Unable to delete items in SharePoint and OneDrive

Hi Cheryl,

The OneDrive is not running as per the error message. Could you please open OneDrive from the Start menu, then try deleting the files?

This is a failsafe method to prevent accidental file deletion.

I’m eager to hear back and work together to find a solution.