If you have access to the host machine, you can put the instance into single user mode and log in as "sa", but that would "effect the server/database".
If you can't take it offline, my recommendation is to go to the app server and check the setting.json or app configuration files / settings if there is a login specified.
If app is running under AD account or as a service, you can also open services and get the login name from there.
If you have the password for the login, then its all good, otherwise you will have to commit to a short downtime to recover the "sa" account.