11,769 questions with Microsoft Security | Microsoft Authenticator tags
How to recover Microsoft that has purchases when recovery takes you to a different account?
I purchased Minecraft Java for my Macbook. However, when I attempted to redownload the game for my PC, the email I signed in under did not have my purchase. When I tried to figure out what Microsoft account I used to purchase and play, I was only able to…
Microsoft Security | Microsoft Authenticator
Unable to log into personal MS account, had to reinstall Win11, MS Authenticator not configured anymore
I had to reinstall MS Win11 to attempt to correct errors. somehow, personal account appears to somehow be tied to a work account that no longer exists, and I no longer have access to that account. I am unable to configure MS Authenticator as it believes…
Microsoft Security | Microsoft Authenticator
Customer support for Authenticator
Hello, I am attempting to migrate my Microsoft 365 email from Godaddy directly to Microsoft. When I sign in to Microsoft it requests the email address then the password. It then asks to enter a code from the Microsoft Authenticator app on mobile…
Microsoft Security | Microsoft Authenticator
Logged out of Authenticator app and can’t get in
I have been logged out my auntenticator app but it’s asking me to use the Authenticator app to sing in ? I don’t understand can anyone help?
Microsoft Security | Microsoft Authenticator
Unable to access old Microsoft account + cannot cancel subscription (no support options available)
Hi, I’m hoping someone can help or escalate this, because I’ve exhausted every available option. I am being billed for a subscription linked to an old Microsoft/Hotmail account that I can no longer access. The account is still signed in on my old phone…
Microsoft Security | Microsoft Authenticator
Issues re-registering MFA for a guest user in Entra.
I have a guest user that got a new phone. We require our guest users to MFA. Whenever she tries to log in, the system prompts her with a number to select in her Authenticator notification. She downloaded authenticator for her new phone, but the…
Microsoft Security | Microsoft Authenticator
Data Protection Team support contact?
We had our admins account locked out by a CAP that required MFA, for some reason we are now stuck in an MFA loop and never are able to log in. So obviously mistakes were made. I opened a business critical case with support on October 3rd, and have not…
Microsoft Security | Microsoft Authenticator
Accidentally deleted the authenticator app from my phone, now I can not get sing in codes
I have been straggling to access my Microsoft account, doe to not getting any authenticator codes because the app was accidentally deleted from my phone. I have never set up a 2 way authenticator sing in. HELP!!!!
Microsoft Security | Microsoft Authenticator
How can I remove Trusted Installer from Administrator?
I don't remember Trusted Installer being added to my computer although, it has made itself an admin & won't let me uninstall programs I do not use. How do I remove Trusted Installer as an Admin?
Microsoft Security | Microsoft Authenticator
Unable to authenticate account due to old email
Trying to login to a new pc and the authentication wants to send the code to an old email that no longer exists and has been deleted. The email used to login to my account doesn’t seem to be an option to receive this code which does not make sense to me.…
Microsoft Security | Microsoft Authenticator
Microsoft Authenticator problem
Bonjour, J'ai cassé mon ancien iphone et je ne peux plus accéder aux informations de certains comptes sur Microsoft authenticator. Moved from: Community Center | Not monitored
Microsoft Security | Microsoft Authenticator
Microsoft Authenticator - Unable to recover 'your backup is not stored with this email'
I've recently factory reset my phone (OnePlus 5T) and am now unable to recover my backup. Before resetting my phone, I made sure that cloud backup was enabled and I'm sure the recovery account was assigned to my primary email account. However,…
Microsoft Security | Microsoft Authenticator
I keep getting the error “You’ve tried to sign in with an incorrect account or password” despite changing my password and proving my identity multiple times, how can I unlock my account and be allowed to login again?
This error has been causing me to get logged out of my devices with no way to log back in no matter what I try, the error is occurring on another account different from the one I am using to create this post, but i’m not sure if it’s safe to share…
Microsoft Security | Microsoft Authenticator
Cannot Access Azure Portal Due to Missing Authenticator App
Hi, I am not able to login to the Azure Portal. I can login the microsoft account but can't access and login the Azure portal due to unavailable auth app that was configured on my old mobile. I don't have access to that mobile now. Whenever I go to Azure…
Microsoft Security | Microsoft Authenticator
How do I get a QR code for authenticator
I cannot add my Microsoft Outlook email address to the authenticator personal account choice. Which means all my Microsoft apps like one drive etc cannot be signed into to.
Microsoft Security | Microsoft Authenticator
Account Hacked!
Hello, What do i do next? My account has been stolen and they have bypassed the MFA using single-use code and changed my email and password. I have tried to get into contact with support team but they are hopeless and i believe my account has been…
Microsoft Security | Microsoft Authenticator
We can't sign you in
I cant get into my microsoft autheitcator app, or account, when I try on my android app I get an error "something went wrong. please try again later" when I try to login online I get the following error "We can't sign you in. You've used…
Microsoft Security | Microsoft Authenticator
No Sign in Request Pop-Up
I am having troubles connecting my Aspirus email account into the Microsoft Authenticator App after getting a new phone. I get to the point where I enter my email and password in, and then when it sends me the number to enter in the Authenticator app, I…
Microsoft Security | Microsoft Authenticator
Delegation permission to move the users in different OU but restrict user creation and deletion
I would like to request clarification regarding specific permission requirements in Active Directory for allowing IT Support staff to move user objects between OUs without granting create or delete permissions. We have the following doubts and need…
Microsoft Security | Microsoft Authenticator
How to fix Account hacked with Two-Step-Verification on
About a week ago I was hacked and my account was compromised by a unknown user in a different location not even close to mine around a hour+ drive and I have 2 step verification on this is a temporary account for hopefully some help And my phone…