3,533 questions
2 answers
Camer front view
My camera does not work on Zoom, though the other member's do
Surface | Surface Pro | Display and screen
asked 2026-01-18T20:56:57.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 84%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEZ%3C/text%3E%3C/svg%3E)
Elaine Zimmer
0
Reputation points
answered 2026-01-21T11:22:44.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
12,225
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Go 2 keyboard briefly turns on, then shuts off when attached
When I attach the keyboard (Type Cover) to my Surface Go 2, it briefly powers on for about a second and then turns off. After that, the keyboard does not respond, but the Surface Go 2 does recognize that a keyboard is attached (for example, the on-screen…
Surface | Surface Go | Performance and maintenance
278 questions
asked 2026-01-19T19:46:19.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
andrew brown
0
Reputation points
commented 2026-01-21T10:11:44.4633333+00:00
Lychee-Ng
12,225
Reputation points Microsoft External Staff
Moderator
2 answers
Charger issue
We have a issue in charger with 15v 2.6A dc output is that 65 watts instead of this shall we use 102W 15v 6.35A dc output charger. Also provide is this cause any issues with the laptop.
Surface | Surface Go | Power and battery
255 questions
asked 2026-01-21T08:45:43.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 57.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Satheesh R P
0
Reputation points
answered 2026-01-21T09:56:12.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
102.9K
Reputation points
Independent Advisor
2 answers
Vendor info needed for repair
Hello, We require a repair for a Surface. The surface was dropped and I believe needs a full top repair. We require a contact persons name and info, position and W-9 to add them as a vendor to proceed to send in Surface for repair. Please assist.…
Surface | Surface Laptop | Display and screen
1,183 questions
asked 2026-01-20T22:47:25.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 98%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Guadalupe Abundis
0
Reputation points
edited an answer 2026-01-21T09:46:04.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
6,590
Reputation points Microsoft External Staff
Moderator
3 answers
Request for UN38.3 Test Report – Surface Go 4 (UN-DYNA01-A1/UN-DYNA01-C1/S-22106161A0)
Dear Sir, We are requesting the UN38.3 Test Report for Microsoft Surface Go 4 for transportation and logistics purposes. Test Report number is UN-DYNA01-A1, UN-DYNA01-C1, S-22106161A0 If you cannot provide them, could you please connect us with the…
Surface | Surface Go | Power and battery
255 questions
asked 2026-01-21T09:09:15.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 64%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
이경재 / Lee，Kyoungjae
0
Reputation points
answered 2026-01-21T09:11:15.3466667+00:00
이경재 / Lee，Kyoungjae
0
Reputation points
0 answers
How Microsoft can stop all support on SurfaceBook 2
How can Microsoft forget about the "obsolescence programmée" law in France and stop parts supply for a perfectly working computer which remain more performant than some new ones ? Please provide a legally acceptable answer that will avoid me…
Surface | Surface Book | Performance and maintenance
395 questions
asked 2026-01-21T08:37:50.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 10%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sebastien Poulet
0
Reputation points
asked 2026-01-21T08:37:50.1733333+00:00
Sebastien Poulet
0
Reputation points
2 answers
Error Code 0x8007003B
How to update Keyboard and pad on surface laptop 4
Surface | Surface Laptop | Performance and maintenance
1,235 questions
asked 2026-01-19T12:37:35.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Gaunt
0
Reputation points
commented 2026-01-21T08:24:09.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
6,760
Reputation points Microsoft External Staff
Moderator
2 answers
How do you connect your Surface Pro to your Macbook?
I am a graphic designer. I've seen tons of videos of people connecting their ipad to their macbook and using the ipad as a drawing tablet for their designs in illustrator or photoshop. They are not transfering files or using the cloud. Whatever…
Surface | Surface Pro | Display and screen
3,533 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
I have a Surface Pro, and my kickstand broke.
I have a Surface Pro, and my kickstand broke. I have complete cover, yet I can't get through to anyone. I spoke with someone on the phone in December, and they said to go to my local Currys and they will provide a proof of warranty and they should be…
Surface | Surface Pro | Display and screen
3,533 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 16%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
keyboard issue after update
After updating to Windows 11 25H2, my laptop keyboard sometimes stops responding or types incorrect characters. I already tried reinstalling the keyboard driver via Device Manager and updated the BIOS, but the issue persists. What is the best way to fix…
Surface | Accessories | Surface mice and keyboards
634 questions
asked 2026-01-16T09:35:26.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 78%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bettylylyb
5
Reputation points
commented 2026-01-21T07:12:38.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 24%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ellen
0
Reputation points
2 answers
Brand new Surface 7th Edition keeps freezing
I just purchased my laptop last month. It freezes almost daily - it suddenly stops responding, even to the power button, and I have to force restart by holding the power button for 15 seconds. This is obviously very frustrating, especially on a brand new…
Surface | Surface Laptop | Display and screen
1,183 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
Pairing Ipods to my laptop
Hello I cannot add my Bluetooth to my laptop. I tried to reset bluetooth drivers, cannot connect
Surface | Surface Headphones | Setup and pairing | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 76%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
3 answers
Surface Pro 8 does not respond to pressure with a finger or pen at the edges.
Hi, My Pro 8 has stopped responding to pressure on the edges of the screen, especially with my finger. With the pen it works most of the time but not always. Is there anything I can do about this?
Surface | Surface Pro | Display and screen
3,533 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
How to add battery percentage to task bar.
So, my brother gifted me a surface pro laptop and it has not battery percentage on the task bar. So, it will randomly die without me ever knowing what percentage it was at. How do I fix it, I've gone to settings and there is no option to add a battery…
Surface | Surface Laptop | Power and battery
968 questions
asked 2026-01-20T02:38:11.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kenyan Vidal
0
Reputation points
commented 2026-01-21T04:55:05.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
2,660
Reputation points Microsoft External Staff
Moderator
2 answers
How can you break the infinite restart loop? Esc does not bring up alternate options.
How can you break the infinite restart loop? Esc does not bring up alternate options.
Surface | Surface Laptop | Performance and maintenance
1,235 questions
asked 2026-01-19T17:58:46.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 47%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
SCOTT OSBORNE
20
Reputation points
commented 2026-01-21T04:50:31.1066667+00:00
Norah-L
2,660
Reputation points Microsoft External Staff
Moderator
2 answers
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
Surface | Surface Pro | Install and update
3,344 questions
asked 2026-01-20T16:42:42.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 68%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Silverman
0
Reputation points
edited an answer 2026-01-21T04:02:16.54+00:00
Clary-N
6,760
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft 2036 FCC, 0F434TD25443HH
Може ли да ми дадете техническите характеристики на лаптоп Microsoft 2036 FCC, 0F434TD25443HH
Surface | Other
1,351 questions
asked 2026-01-20T18:42:47.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 88%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Добрин Диков
0
Reputation points
edited an answer 2026-01-21T03:22:14.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
7,995
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,453 questions
asked 2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
commented 2026-01-20T23:15:04.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 32%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TWhite
0
Reputation points
1 answer
Wifi adapter disabled after installing Express VPN
I have a new Surface Pro, and am in the process of setting it up FOR THE SECOND TIME. During the first set up my wifi adapter stopped working and I wasn't sure of the cause, although it was when I was in the middle of downloading Express VPN. As it is a…
Surface | Surface Pro | Network
902 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
2 answers
Mi Slimp Pen 2 no carga
Hello, my Slimp Pen 2 is not charging. Hola mi Slimp pen 2 no carga. ¿Qué puedo hacer?
Surface | Surface Pro | Power and battery
2,453 questions
asked 2025-12-31T01:09:10.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Greisy Valentina Acosta
0
Reputation points
answered 2026-01-20T22:48:23.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
7,735
Reputation points Microsoft External Staff
Moderator