1,159 questions
2 answers
Camera Not Working
My camera is not working. The light comes on as if it is, Device Manager reads "this device is connected and working properly" but it's not, it's just a black screen.
Surface | Surface Laptop | Display and screen
asked 2025-12-05T14:48:23.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Emily Deano
0
Reputation points
answered 2025-12-06T03:09:37.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,750
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Access "Capture Text"/Document Scan Feature in Windows Camera When Accessed via Third-Party App – Surface Pro 9
Hello Microsoft Support, I am using a Surface Pro 9 with the built-in Windows Camera app. When I open the Camera app directly, I can see the "Capture Text" or "Document Scan" mode (the mode that intelligently detects and scans…
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-09-17T09:21:47.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 28.999999999999996%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Group Test 31
0
Reputation points
answered 2025-12-06T02:47:52.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,571
Reputation points MVP
1 answer
How can I activate recall (dutch:herinneringen). Cannot find it in settings. Surface 7th. 32GB
24H2 all updates installed except 26100.5074 which is preview. The privacy and security settings do not show anything related to Recall / "Herinneringen". I upgraded windows from home to professional after purchase
Surface | Surface Laptop | Performance and maintenance
1,208 questions
asked 2025-09-03T07:25:02.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 77%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Djaloeka Griep
0
Reputation points
answered 2025-12-06T02:06:56.6566667+00:00
S.Sengupta
27,571
Reputation points MVP
1 answer
Surface trouble
お世話になっております。 ブロードリンクの峰と申します。 THK（株）様が購入したSurfaceのキッティングをおこなっている業者ですが、この度2台初期不良が出ており、THK様ご了承の元、商品交換の依頼をしたく考えております。 手続き等ご教示いただけますと幸いです。 何卒宜しくお願い致します。
Surface | Surface Go | Display and screen
316 questions
asked 2025-09-01T00:51:19.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 57.99999999999999%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Surface不良機の交換依頼
0
Reputation points
answered 2025-12-06T01:59:32.8433333+00:00
S.Sengupta
27,571
Reputation points MVP
2 answers
Search tab and all upper icons are now clickable in 6 months old microsoft surface pro.why?
I bought my microsoft surface pro 11 from amzon.US in the month of march 2025. From september 2025 itself,its seach tab,download tab and all upper tabs stopped working for all outlook ,gmails or any other website....I tried calling microsoft support…
Surface | Surface Pro | Display and screen
3,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Desktop messed up
I went through the startup of my new surface 11. I purposely asked it to treat it as a new PC, not to copy from a backup. It found a desktop on one drive from my office ( not even from my old surface that I am replacing). What do I do now?
Surface | Surface Pro | Install and update
3,324 questions
asked 2025-12-06T00:55:44.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 95%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Joseph Weisbord
0
Reputation points
answered 2025-12-06T00:55:53.5533333+00:00
Q&A Assist
3 answers
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
240 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
1 answer
Surface laptop sound distorted, out of sync
I have Surface Laptop 6. Sound became distorted and with pops/cracks, but after i use laptop for some time, like day or two. After restart, it works fine but in few days it starts getting those pops and cracks. Also, video in Youtube gets out of sync…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-12-05T14:01:25.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hrvoje Hudo
46
Reputation points
edited an answer 2025-12-05T23:37:58.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
6,355
Reputation points Microsoft External Staff
Moderator
1 answer
Need EDL files for Surface Duo 2
Stuck in bootloader (fastboot) menu. Initially was able to get to the recovery menu and tried to sideload via adb the image file downloaded from Microsoft. When I rebooted it went into a bootloop and will not go into recovery menu. Since I did not unlock…
Surface | Surface Duo | Operating system
57 questions
asked 2025-08-27T15:09:20.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 43%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Perry
0
Reputation points
commented 2025-12-05T21:23:04.49+00:00
James Perry
0
Reputation points
1 answer
Surface Thunderbolt 4 dock not connecting with separate screen
I have a Surface Pro 8 with Windows 11 Home and recently purchased a Surface Thunderbolt 4 dock. While the dock connects well with my separate keyboard it does not connect with my separate screen. On the separate large screen I either get nothing or…
Surface | Accessories | Surface Dock
368 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 94%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
3 answers
Surface Laptop 5 not recognizing eGPU after Windows 11 25H update
Hello, My Surface Laptop 5 no longer recognizes my external GPU (eGPU). It worked perfectly before November 2025, but after updating Windows 11 to version 25H on 12 November 2025, the eGPU stopped being detected. • Device: Surface Laptop 5 • OS:…
Surface | Surface Laptop | USB-C
170 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 10%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
Microsoft Surface Pro 12 no WIFI
I have just treated myself to a Microsoft Surface Pro 12 and I cannot connect to the WiFi. The driver is a Qualcom 7800 Mobile Unit and the broadband is Virgin 1 gig. When I switch the pro12 on it does not connect to the internet. All usual things I have…
Surface | Surface Pro | Network
893 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 20%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
Trying to reset my Surface Laptop 5
Inadvertently set up my Laptop as a work/school. Tried to reset using instructions I found here but things aren't matching up. 1. When creating the recovery file to the USB I'm not getting the FAT32 option. 2. Its creating a zip file. Help please.
Surface | Surface Laptop | Install and update
830 questions
asked 2025-12-05T16:01:25.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 85%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Bill Tompkins
0
Reputation points
answered 2025-12-05T16:01:40.32+00:00
Q&A Assist
2 answers
How to chech if my ppt certificate is valid
How to check that my ppt is valid and the other agent trained me and give me copy of certificate and I never received my licence bcz I left the company
Surface | Other
1,327 questions
asked 2025-12-03T12:25:19.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 81%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lawrence Lebea
0
Reputation points
answered 2025-12-05T14:57:50.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
1 answer
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
893 questions
asked 2025-12-05T14:43:05.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Isaac Cheng
20
Reputation points
answered 2025-12-05T14:44:11.9633333+00:00
Q&A Assist
3 answers
I have a brand new microsoft surface 65W charger model 1706. My surface pro 9 is still saying slow charging as well as to my other colleagues PC. what is going on?
Its unclear how I have a brand new microsoft surface pro Model 1706 charger and my surface pro 9 is still saying its slow charging. I tried it on my colleagues PC which is also a surface pro 9 and does the same thing. Is it possible this charger is…
Surface | Surface Pro | Power and battery
2,438 questions
asked 2025-12-05T14:21:17.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Eugene
0
Reputation points
answered 2025-12-05T14:39:19.0033333+00:00
Barb Bowman
80,195
Reputation points MVP
Volunteer Moderator
1 answer
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
893 questions
asked 2025-12-05T14:35:05.3966667+00:00
Isaac Cheng
20
Reputation points
answered 2025-12-05T14:35:16.43+00:00
Q&A Assist
2 answers
My new Surface Laptop won't output properly to my ultrawide screen
My old Surface Book displays perfectly on my Ultrawide screen with the recommended resolution 3440 x 1440 and at 100%. However, when I switch to my brand new Surface Laptop 7th Edition the recommended resolution produces a very stretched display with…
Surface | Surface Laptop | Display and screen
1,159 questions
asked 2025-12-04T10:07:53.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sarah Threlfall
0
Reputation points
commented 2025-12-05T14:28:52.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator
3 answers
Computer wont start
When I try to pwer it up the microsoft logo flashes on an off a few times then the computer just turns off
Surface | Surface Pro | Display and screen
3,494 questions
asked 2025-11-30T07:14:17.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Brad Peckler [CCDHB]
0
Reputation points
edited a comment 2025-12-05T14:03:23.3033333+00:00
Thomas4-N
4,245
Reputation points Microsoft External Staff
Moderator
2 answers
surface pro keyboard not waking up after turning on the surface pro
I recently purchase a surface pro 13 with the surface pro keyboard. Everytime i shutdown or put the laptop to sleep while the surface pro keyboard is still attached, after a couple of hours, when i turn on the surface pro, the keyboard does not wake up.…
Surface | Surface Pro | Performance and maintenance
2,211 questions
asked 2025-12-03T12:34:37.4566667+00:00
Giri Dhaneswara
0
Reputation points
commented 2025-12-05T13:50:58.63+00:00
Lychee-Ng
10,660
Reputation points Microsoft External Staff
Moderator