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Entities
| Name | Description |
|---|---|
| ActionEventDropoff | Logged when a customer drops out of a journey step |
| ActionEventInflow | Logged when a customer enters a journey step |
| ActionEventPostponed | Logged when an journey step is postponed (paused) for a customer, usually for quiet hours |
| ActionEventProcessed | Logged when a customer goes through a journey step successfully |
| ActionEventResumed | Logged when a journey step is resumed for a customer |
| ActionEventSystemFailure | Logged when an journey step fails for a customer |
| ActivityContactBlocked | |
| ActivityContactBlockedBusinessUnit | |
| ActivityContactBlockedConsent | |
| ActivityContactBlockedExternalConsent | |
| ActivityContactBlockedSuppression | |
| ActivityContactDispatched | |
| ActivityContactExpired | |
| ActivityContactProcessingFailed | |
| BotCustomLinkClicked | Logged when a bot clicks a custom message link. |
| BotEmailLinkClicked | Triggered when a bot clicks a link in an email. |
| BotPushNotificationLinkClicked | Logged when a bot clicks a push notification link. |
| BotSmsLinkClicked | Triggered when a bot clicks an SMS link. |
| ConfirmableFormSubmitted | |
| ConfirmationRequest | |
| ConfirmationResponse | |
| ContactDeleted | Indicates that a contact has been deleted. This interaction applies to Outbound marketing only. |
| ConversionEventTouchPoint | |
| CreateCrmActivityContactProcessed | |
| CreateCustomChannelActivityContactProcessed | |
| CreateLeadActivityContactProcessed | |
| CreateRecord | |
| CustomBounced | Occurs when a custom channel message fails to deliver. |
| CustomChannelResponse | |
| CustomDelivered | Logged when a custom channel message is delivered. |
| CustomerJourneyContactRecordUpdated | |
| CustomerJourneyIterationStarted | |
| CustomerVoiceQuestionResponseSubmitted | Generated per each answered question in the Customer Voice survey |
| CustomerVoiceSuveyResponseSubmitted | Generated when Customer Voice response is submitted |
| CustomLinkClicked | Triggered when a custom channel message link is clicked. |
| CustomNotSent | Logged when a custom channel message fails to send. |
| CustomReceived | Indicates a custom channel message reply was received. |
| CustomSent | Generated when a custom channel message is successfully sent. |
| DomainNotOwnedByAnyone | Triggered when during sending an email, the domain used isn’t authenticated anywhere |
| DomainOwnedByDifferentOrganization | Triggered when using non authenticated domain that is owned by another organization |
| EmailAddressOptedOut | Triggered when a contact, lead, or CI profile opts out via the preference center form. |
| EmailBlockBounced | Triggered when an email is blocked due to bounce |
| EmailBlocked | Triggered when an email is blocked due to various reasons. |
| EmailBlockedByActivityExpiration | Triggered when an email is blocked due to reaching the expiration date |
| EmailBlockedByUnsubscription | Triggered when an email gets blocked due to no consent |
| EmailBlockedByUser | Triggered when a contact had marked you email as Do Not Email |
| EmailBlockedConsentNotGiven | |
| EmailBlockedContactabilityDoNotEmail | |
| EmailBlockedDomainDeliverability | |
| EmailBlockedDuplicateAddress | Logged when an email is blocked due to duplicate addresses. |
| EmailBlockedExternalConsentFailure | Logged when an email is blocked due to missing consent. |
| EmailBlockedFrequencyCapReached | |
| EmailBlockedInactiveContact | Logged when an email is blocked due to an inactive contact. |
| EmailBlockedInvalidRecipientAddress | |
| EmailBlockedInvalidReplyToAddress | |
| EmailBlockedInvalidSenderAddress | |
| EmailBlockedMissingContactData | Triggered when a contact was deleted or there is a missing security access |
| EmailBlockedMissingRelatedData | Triggered when we can’t fetch related record used in personalization query |
| EmailBlockedOtherReason | Logged when an email is blocked due to other reasons. |
| EmailBlockedSuspension | |
| EmailBlockedTrialQuotaExceeded | |
| EmailBounceCacheBlocked | Triggered when an email is blocked by suppression list |
| EmailBounced | Logged when an email fails to deliver due to a bounce. |
| EmailCcSent | Generated when an email is successfully sent to a cc recipient. |
| EmailClicked | Triggered when an email link is clicked. |
| EmailContainsBlacklistedLinks | Triggered when an email contains flagged blacklisted links. |
| EmailDelivered | Indicates that an email was successfully delivered. |
| EmailFeedbackLoop | Generated when an email is marked as spam. |
| EmailForwarded | Indicates that an email was forwarded. This interaction applies to Outbound marketing only. |
| EmailHardBounced | |
| EmailHardRemoteBounced | |
| EmailOpened | Logged when a contact, lead, or CI profile opens an email. |
| EmailSendingFailed | |
| EmailSent | Generated when an email is successfully sent. |
| EmailSoftBounced | |
| EmailSoftRemoteBounced | |
| EmailSubscriptionSubmit | |
| EntityDeleted | Indicates that an entiry has been deleted. This interaction applies to Outbound marketing only. |
| EventCheckIn | Logged when registered attendee is checked in for an event. |
| EventRegistration | Logged when event registration is created. |
| EventRegistrationCanceled | Logged when an event registration is canceled. |
| EventRegistrationCreatedFromWaitlist | |
| EventRegistrationWaitlisted | |
| ExperimentationDistribution | |
| ExperimentationGoal | |
| FormsProSurveyOpened | |
| FormsProSurveyQuestionAnswered | |
| FormsProSurveySubmitted | |
| FormSubmissionConfirmed | Generated when the double opt-in is confirmed. |
| FormSubmissionExpired | Generated when the double opt-in expires after 28 days since the form submission. |
| FormSubmitted | Generated when a marketing or event registration form is submitted. |
| FormVisited | Generated when a contact or lead visits a tracked form page. |
| GoalEvent | Logged when a customer meets the goal for the journey |
| InvalidRecipientAddress | Logged when an email is blocked due to invalid recipient address. |
| InvalidReplyToAddress | Logged when an email is blocked due to invalid Reply-To address. |
| InvalidSenderAddress | Logged when an email is blocked due to invalid sender address. |
| JourneyEventCancelledByActionFailure | Logged when a journey instance is terminated by a failure in a journey step |
| JourneyEventCancelledByExitEvent | Logged when a journey instance is terminated when a customer qualifies for an exit criteria |
| JourneyEventCancelledByJourneyStopped | Logged when a journey instance is terminated because the user has stopped the journey |
| JourneyEventCancelledBySupressionSegment | Logged when a customer does not go to the next journey step because they belong to a suppression segment which excludes them from the journey |
| JourneyEventCompleted | Logged when a customer completes a journey run |
| JourneyEventEntryProcessed | Logged when a customer enters the journey (emitted by the flow) |
| JourneyEventEntrySystemFailure | Logged when a customer fails to enter the journey due to a system error |
| JourneyEventExited | |
| JourneyEventInflow | Logged when a customer enters a journey (emitted by the service before calling the flow) |
| JourneyEventInprogress | |
| JourneyEventPreEntryDropoff | Logged when a customer drops off before attempting to enter a journey |
| JourneyEventProfileResolvedWithRetry | Logged when the system finds the customer matching the event after trying again |
| JourneyEventProfileUnresolved | Logged when the system can't find a matching customer for the event |
| JourneyEventUndefined | |
| LeadScoreBoost | Triggered when a lead score is increased. This interaction applies to Outbound marketing only. |
| LinkedInFormSubmission | Occurs when a LinkedIn lead form is submitted. This interaction applies to Outbound marketing only. |
| MissingDataAccessPrivileges | |
| OptimizationFeedback | |
| OutOfEmailCredits | Triggered when a trial organization reaches the quota of number of sent emails. |
| PassThroughActivityContactProcessed | |
| PushNotificationLinkClicked | Logged when a push notification link is clicked. |
| PushNotificationNotSent | Indicates a push notification failed to send. |
| PushNotificationOpened | Logged when a push notification is opened. |
| PushNotificationSent | Triggered when a push notification is sent. |
| RedirectLinkClicked | Triggered when a redirect link is clicked. This interaction applies to Outbound marketing only. |
| SchedulerActivityContactProcessed | |
| SegmentMembersCountChanged | |
| SegmentRelationshipEdited | |
| SegmentSubscribed | |
| SegmentUnsubscribed | |
| SessionRegistrationCanceled | Logged when a session registration is canceled. |
| SessionRegistrationCreatedFromWaitlist | |
| SessionRegistrationWaitlisted | |
| SmsBounced | Occurs when an SMS fails to deliver. |
| SmsDelivered | Logged when an SMS is delivered. |
| SmsLinkClicked | Triggered when an SMS link is clicked. |
| SmsNotSent | Logged when an SMS fails to send. |
| SmsReceived | Indicates an SMS reply was received. |
| SmsSent | Generated when an SMS is successfully sent. |
| SplitterActivityContactProcessed | |
| SurveyResponse | |
| TriggerActivityContactProcessed | |
| TriggerCrmWorkflowActivityContactProcessed | |
| VoiceCallAttempted | Triggered when Contact Center had attempted to make a voice call |
| VoiceCallBlocked | Triggered when CIJ blocks sending a request to Contact Center to make a phone call |
| VoiceCallNotAttempted | Triggered when Contact Center does not attemp to make a phone call. |
| VoiceCallSent | Triggered when CIJ send a request to Contact Center to make a phone call |
| WebsiteClicked | Logged when a known contact, lead, or CI profile clicks a tracked website link. |
| WebsiteVisited | Logged when a known contact, lead, or CI profile visits a tracked website. |