Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Note
Community interest groups have now moved from Yammer to Microsoft Viva Engage. To join a Viva Engage community and take part in the latest discussions, fill out the Request access to Finance and Operations Viva Engage Community form and choose the community you want to join.
Businesses classify customers and provide sophisticated services, based on customer shopping and spending patterns. For example, Dynamics 365 Commerce has the infrastructure and functions to facilitate and handle customer loyalty cards, reward points, loyalty-based pricing, and rewards-based shopping experiences. When data about customer loyalty cards and reward points in Commerce is synced to Dataverse, customer engagement apps can use that data. For example, Dynamics 365 Customer Service users can use the data to provide the same sophisticated services through the help desk.
Templates
| Finance and operations apps | Customer engagement apps | Description |
|---|---|---|
| Loyalty card | msdyn_loyaltycards | This template syncs information about customer loyalty cards. |
| Loyalty levels | msdyn_loyaltylevels | This template syncs information about customer reward points. |
| Loyalty reward points | msdyn_loyaltyrewardpoints |