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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Apr 30, 2024 |
Business value
Organizations can now create up to 200 route-to-queue rules in a workstream, instead of just 100. With this increase, organizations can set more detailed rules for choosing the right queue for a work item. They get more flexibility in how they set up routing.
Feature details
Administrators can now add up to 200 route-to-queue rules in a workstream, so they can set more specific routing conditions. This limit directs work items to the most suitable queue and improves efficiency in complex customer service environments.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Configuration limits (docs)