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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 8, 2024 |
Business value
With custom sort, users choose the attributes they want to sort by in the Dynamics 365 Customer Service inbox. Administrators set up custom sort in the Customer Service admin center app.
Feature details
The custom sort feature in the Dynamics 365 Customer Service workspace app lets you customize how agents sort records. As an admin, you can set up the sort experience by entity type. This setup gives agents the flexibility they need to drill down into their inbox.
You can choose how to arrange records in an inbox view by selecting the attributes you want.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.