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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
May 3, 2024 |
Business value
The enhanced recipient experience offers an improved user experience in emails. You can configure recipients to display email addresses along with how their names appear in records. You can drag and drop recipients among the TO, CC, and BCC fields. You can view recipients' presence status and out-of-office messages. You can also bulk-resolve email addresses to Dynamics 365 records.
Feature details
Agents can use the enhanced email recipient experience to compose emails. The following capabilities are available:
- Drag and drop recipients among the To, CC, and BCC fields.
- View recipients' email addresses along with their names.
- Easily resolve email addresses to Dynamics 365 records.
- View recipients' presence status and out-of-office messages.
- Block the resolution of an unresolved email address to Dynamics 365 records for a read-only email.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Enable recipient control (docs)