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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
May 31, 2024 |
Business value
By handling the customer who waits the longest across the queues, contact centers reduce the average wait times.
Feature details
When agents subscribe to multiple queues with first-in, first-out prioritization, the system assigns the customer who waits the longest across these queues. This change applies to queues that use one of the following out-of-the-box assignment methods:
- Highest capacity
- Advanced round robin
- Least active routing
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Assignment methods (docs)