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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 3, 2024 |
Business value
You can create macros with the new macro action that boost agents' performance.
Feature details
With this enhancement, administrators can use a new built-in macro action to create macros. This macro action reads the session context and sets the value in the next macro, so it improves agent productivity.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.