Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Apr 30, 2024 |
Business value
Contact center agents can change the skills they attach to a conversation by using the skill control. When you customize this experience, your organization gets more control over the list of skills that appear for each conversation. This change cuts down the time agents spend searching for the right skills and lowers the risk of attaching incorrect skills.
Feature details
With the new customization options for skill control, administrators can:
- Customize the Fetch XML to select the relevant skills for each conversation.
- Change the Fetch XML to dynamically set the skills that appear for each conversation.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Add a skill control (docs)